First, we sincerely hope that you and your loved ones are well.
The global health crisis caused by the Coronavirus (Covid-19, SARS-CoV-2) has created an International State of Emergency. The conditions and guidelines of the Governments where we operate are constantly changing and we are paying close attention to them, remaining adaptable to the new circumstances every day.
We would like to reassure our valued customers that Thames Side Sensors remains fully operational, including Production, Sales, Technical Support and Logistics/Shipping, to be ready for continued international delivery of products. Our load cells are heavily used within industrial weighing equipment worldwide, which is critical for the manufacturing and handling of products considered essential in the food, chemical, pharmaceutical, transport and energy sectors, as well as others.
To ensure the maximum possible safety for our valued teams of people, we have taken the necessary measures and adapted our internal processes according to the current health recommendations and directives in each of our operating locations. Most of our office staff are working from their homes, while in Production and Logistics/Shipping we are working under new safety protocols and utilising the correct equipment to protect our people.
Although we are fully operational and we have a good stock of finished products, it’s possible that there may be some delays in delivery times (depending on the particular product that you require). This is due to the changing situation experienced in previous weeks, including some days when Production capacity was reduced to a minimum number of essential workers, as well as some absences due to precautionary measures to protect vulnerable individuals.
We have now absorbed most of the delays, so we would like to ask for your comprehension and collaboration by giving us the most advanced notice that you can of critical orders, to allow us to work together to fulfil your requirement and discuss your options.
We are delighted to continue to offer you our wide range of products and customer services, such as;
- Technical and commercial support, pre-sale and post-sale
- Preparation of quotes
- Order processing and reporting on the status of current orders
- Product shipments in a fast and reliable manner
- Logistical management of international shipments, as usual
If you wish to contact us at this time, please note that the telephone switchboard is operational but it may not be available during all hours. Therefore please communicate with your usual contacts by email or their direct telephone numbers, which are forwarded to their mobile phones. Otherwise, please use the general email address at the top of this page and we will contact you as soon as possible.
We always aim to give the very best service possible and we sincerely hope that we can all emerge from this situation together soon.
We are here to help with any clarification you may need.
Thank you for your kind understanding and your invaluable collaboration. Stay safe and well,
The Sales Department
Thames Side Sensors